Refund Policy

Effective Date: [Insert Date]

At Z-Catering, we strive to provide exceptional catering services. This Refund Policy outlines the conditions under which refunds may be granted.

Booking Deposits

Deposits paid to secure an event date may be non-refundable unless otherwise agreed in writing.

Customer Cancellations

• Cancellations made more than 30 days before the event may be eligible for a partial refund.
• Cancellations made within 30 days of the event may result in forfeiture of deposits and payments already made.
• Cancellations made within 7 days of the event are generally non-refundable.

Service Issues

If you believe our services were not delivered as agreed, please contact us within 48 hours of the event. We will investigate the matter and determine an appropriate resolution, which may include a partial refund or service credit.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider.

Force Majeure

Z-Catering shall not be responsible for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including natural disasters, government actions, labor disputes, or other unforeseen circumstances.

Contact Information

For refund requests or questions, contact:

Email: [Insert Email Address]